Reference: 9XX19XXX

Dear Frigging Help Desk/Call Center People,

You should seriously consider changing your name. The word ‘help’ is soooo last century and so over-rated when you can’t even help yourselves get out of a tight spot. Unless your ‘desk’ needs ‘help’ balancing your empty coffee cups, bags of chips, M&Ms and 2 minute noodles.

Obviously they are not paying you enough to think. Regurgitating outdated information that is readily available on your computer screen does not solve a problem. I could have sworn I was conversing with an automated service that was coughing up excerpts copied and pasted from some manual. I already have RTFM*!!!

Sure I’ve been battling with different customer service personnel during the last couple of days. And, yes I’m grumpy. And I’ve cussed and cursed and F keyed then gave up in disgust only to get up in the morning and repeat the above. I know too well that doing the same thing over and over again and expecting different results is a sign of insanity, but that gives me ample justification to take it out. On you.

And while we’re talking tired clichés and old buzz words, see, I can regurgitate too, let me remind you of an oldie but a goodie, so passé you probably weren’t even born then. The customer is always right. And that gives me ample rights to waste your time then kick your arse, well, just because I feel like it.

All the best. You need it.